Privacy Policy

Frozen IT ("we", "us", "our") is committed to protecting the privacy of your personal information. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit our website or engage our services.

We are bound by the Australian Privacy Principles (APPs) contained in the Privacy Act 1988 (Cth).

1. Information We Collect

We may collect the following personal information:

• Contact details: Name, email address, phone number, and business name, provided when you book an appointment or submit an enquiry.
• Booking information: Appointment details submitted through our Microsoft Bookings scheduling system.
• Technical data: IP address, browser type, operating system, and pages visited, collected automatically when you browse our website.
• Business information: Details about your organisation's technology environment, provided during consultations to deliver our services.

2. How We Collect Information

We collect personal information through:

• Our Microsoft Bookings appointment scheduling form embedded on this website.
• Direct communication via email, phone, or in-person meetings.
• Automated technologies such as cookies and server logs when you visit our website.

3. How We Use Your Information

We use your personal information to:

• Respond to your enquiries and schedule appointments.
• Provide our technology consulting services, including Microsoft 365 administration, Intune device management, cybersecurity compliance, and automation solutions.
• Communicate with you about our services, including follow-ups and service updates.
• Improve our website and service offerings.
• Comply with legal obligations.

We will not use your personal information for direct marketing without your consent.

4. Third-Party Services

Our website and services rely on the following third-party platforms:

• Microsoft 365 and Microsoft Bookings: Used for appointment scheduling, email, and service delivery. Your booking information is processed and stored by Microsoft in accordance with their privacy policies.
• Cloudflare: Our website is hosted and served through Cloudflare's content delivery network, which may process technical data such as IP addresses for performance and security purposes.

5. Data Storage and Security

We take reasonable steps to protect your personal information from misuse, interference, loss, unauthorised access, modification, and disclosure. Personal information collected through Microsoft Bookings is stored within our Microsoft 365 tenancy, which is secured using industry-standard encryption and access controls.

6. Disclosure of Information

We will not sell, rent, or trade your personal information. We may disclose your information to:

• Our technology service partners where necessary to deliver our services to you.
• Government or regulatory authorities if required by law.
• Professional advisors such as lawyers and accountants where reasonably necessary.

7. Access and Correction

Under the Australian Privacy Principles, you have the right to:

• Request access to the personal information we hold about you.
• Request correction of any inaccurate, incomplete, or out-of-date information.
• Request deletion of your personal information, subject to any legal obligations we may have to retain it.

8. Complaints

If you believe we have breached the Australian Privacy Principles, you may lodge a complaint with us using the contact details below. We will respond to your complaint within 30 days. If you are not satisfied with our response, you may escalate your complaint to the Office of the Australian Information Commissioner (OAIC) at www.oaic.gov.au.

9. Changes to This Policy

We may update this Privacy Policy from time to time. Any changes will be posted on this page with an updated revision date.

10. Contact Us

Frozen IT
ABN: [TBD]
Email: [TBD]
Phone: [TBD]